Find Jobs That Match Your ProfileSantander Career Journeys
Discover the career journeys of colleagues across Santander US. Click the resumes on each tab below to see exactly how colleagues grew their careers at Santander.
Individual Contributor to People Manager: Antione Tweed’s Career Journey
Early Stage Collections Manager Antione Tweed began his career at Santander as a Customer Service Agent taking inbound calls at Chrysler Capital. He loved the job but always knew he wanted to lead a team and knew he had skills that would make him a good manager.
“I grew up playing sports. I was a point guard so I loved to facilitate for others. When I wanted a promotion, I had to show how [being an athlete] translated into being a manger. For me, it meant being a servant to my agents. That’s my style, being a servant leader.”
Antione’s first management role was in Early Stage Collections where he was responsible for 15 agents. From there, he was promoted to Late Stage Manager and then to EPD Business Operations Manager and finally to his current position as AVP Early Stage Collections where is supervises 6 managers and as many as 200 associates. Along the way, his teams have regularly been recognized for top performance.
Antione attributes his success to the success of his agents. He is dedicated to coaching and developing the members of his team so they can succeed. “What I’ve learned is that it’s not all about work. I don’t agree with the cliché that says you shouldn’t get personal with your associates. I think the more you’re invested in your associates outside of work as well as in work, the more successful they’re going to be in the long run.”
For those considering a management path, Antione says, “Make sure you’re doing it for the right reason. If you’re going from an individual to a team manager, you’re now responsible for the livelihood of however many people you have on your team. It’s no longer an “I” thing, it’s a “we” thing.”
ERG Teaches Leadership Skills: Francisco Perez’s Career Journey
Originally, Financial Control and Analytics Supervisor Francisco Perez was reluctant to apply to lead the BSI Miami Embrace Regional Employee Resource Group (ERG) because he was worried about “what people might say.” But a co-worker encouraged him to venture out of his comfort zone and he’s never looked back.
Francisco says being a part of an ERG provides unparalleled networking opportunities that can lead to career growth. “It gives you a chance to get close to management in a less formal way. It opens opportunities for people to meet each other, to network and ask questions.”
If fact, in 2018, as part of his role as an ERG lead, Francisco and a small group of ERG members (Embrace and EmpowHER) met with Santander Chairman Ana Botin. “Ana didn’t want a presentation. She just wanted to hear from the twelve of us. She is a powerful woman, but she is so nice and sets the tone for the organization from the top. It was super interesting. Had it not been for the ERG, I would have never had this opportunity.”
In addition to networking opportunities, Francisco says leading a regional ERG showed his supervisor he was a “mature young person who was ready for more responsibility.” Francisco – who started at Santander as a temporary employee -- now leads a small team and is studying for the Chartered Financial Analyst exam. He hopes to get involved in more projects and continue to grow his role in the finance department.
Learning and Refining: Minh Pham’s Career Journey
Minh Pham, Director of Learning Management, follows a career strategy she calls “learn and refine.” She focuses on building her existing skills and developing new ones. “For me, learning makes me happy. So, the more challenges, the more learning opportunities I get in a role, the more excited I get.”
Minh started at Santander on the “front line” as a Small Business Relationship Manager (SBRM). Within a year, she was promoted to a Business Banking Product Strategy Acquisition Manager despite the fact that she had no product strategy experience.
“Most of the time when we apply for a role, we – especially women -- want to hit all of the qualifications,” says Minh. “But it’s not necessary. Even if you don’t have the exact qualifications that are required, you need to tell your story and show how your skills are transferrable.”
With a deep understanding of the needs of the business clients and the sales force that Minh gained from her SBRM role and the project management, problem solving and analytical skills she learned from her Product Strategy position, Minh made the leap to Small Business Program Manager. From there, she moved into her current role in Learning & Development.
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