USA Specialist, Dealer Quality

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Specialist, Dealer Quality is responsible for documenting and reviewing active Dealer Partners data adhering to all Company policies, standard operating procedures, and industry best practices to produce/ensure valid and reliable data and reporting for the department.

• Documents and reviews active Dealer Partners data to ensure valid and reliable data records.
• Follows all standard operating procedures, guidelines, and best practices to produce valid and reliable quality data for the department.
• Initiates telephone calls as necessary to complete reviews and clarify any inconsistencies or possible inaccuracies in data.
• Documents findings to ensure proper communication to management.
• Builds effective relationships with business partners and management.
• Reviews practices to ensure compliance with external regulations and internal policies.
• Maintains a comprehensive working knowledge of any department that interacts or serves the dealer client including policies, procedures and systems.
• Supports cross-functional process improvement efforts and provides feedback to other business partners.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma, GED: or equivalent work experience - Required
• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

• 0+ Years Banking/Finance Auto/Customer Service role or related experience required. - Required.
• 0+ Years Financial Services industry experience. - Preferred.
• Demonstrates a broad understanding of data mining best practices, reporting. and data presentation. .
• Ability to focus on details to ensure and maintain data accuracy.
• Ability to work independently and as part of a team. .
• Ability to multi-task and adhere to deadlines.
• Ability to build and foster internal and external relationships.
• Ability to present information or solution in a clear and concise manner. .
• Ability to question, accurately identify a need and present an effective solution.
• Ability to adhere to policies, procedures, and instructions of management. .
• Ability to work effectively as a team member.
• Strong analytical and problem solving skills.
• Excellent written and verbal communication skills. .

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.