USA Manager, Business Management

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Manager, Business Management leads and supports a range of efforts critical to the organization's ability to advance strategic priorities as well as planning and implementing a range of large scale projects. The incumbent monitors effectiveness of business operations, assesses quality of service and makes recommendations to improve operations. S/he gathers, compiles and analyzes data, and prepares reports of findings and analysis. Makes recommendations to senior management for operational changes.

• Provides consultation and coordination of business/system requirements, test script development, test script execution, issue management and risk management aspects for system implementations.
• Manages day-to-day operations including key reporting, deadlines, and serves as the initial point of escalation to ensure issues are documented and resolved timely, or escalated further as appropriate.
• Establishes appropriate process controls to ensure efficiency and quality.
• Maintains and/or creates process maps and workflows for supported applications to comply with audit and risk standards.
• Implements analytical initiatives that deliver tangible process, product, people and/or technology improvements.
• Optimizes business results and client satisfaction through advanced research and analytic tools and techniques.
• Gathers information and reports on department strategic initiatives and projects (i.e. to senior leaders, decision-making bodies and workstream owners).
• Identifies and escalates key decision points.
• Ensures adherence to enterprise and departmental governance models.
• Prepares agendas, facilitates meetings, documents key decisions and action items, and ensures timely follow-up for monthly governance meetings.
• Executes effective change management plans and projects related to driving organizational alignment and effectiveness.
• Identifies areas to streamline processes to support increased efficiency, capacity creation and continuous improvement across the organization.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

• 5+ Years Relevant business planning, project and financial experience. - Required.
• Strong team player with exceptional attention to detail and the ability to operate at both a strategic as well as a tactical level.
• Successful track record of building strong relationships.
• MS Excel and PowerPoint skills required.
• Ability to consult, build, and maintain solid working relationships in and outside of immediate department.
• Ability to determine and report priorities/metrics to senior management.
• Ability to manage multiple small to medium sized projects simultaneously.
• Ability to research, analyze, document, and present organizational metrics that drive business decisions.
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.
• Excellent verbal, written, interpersonal, and communication skills, as well as, effective influencing skills.
• Knowledge and understanding of banking industry: products, services, operational policies, and procedures.
• Knowledge and understanding of risk management.
• Strong attention to detail and accuracy skills.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.