Sr. Representative, Recovery and Reinstatement-Impounds

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Sr. Representative, Recovery and Reinstatement (Impound Representative) provide negotiation and recovery efforts on Impounded/seized vehicles. They work with local and state impound yards, independent impound lots, customers, business partners, and outside agencies and/or 3rd party vendors to ensure recovery efforts are processed in a timely and accurate manner.

• Provides recovery efforts on Impounded/seized vehicles.
• Negotiates settlements on bailouts as circumstances warrant.
• Handles incoming emails/communication related to recovery accounts.
• Initiates contact with customers to provide repossession ramifications and next steps.
• Provides Repo agents with all the pertinent information to effectively recover the assigned collateral.
• Documents all account activity accurately in the computer system.
• Assists in other related departments as required by business need.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Business, Finance, or equivalent degree. - Preferred.
• Other: Equivalent combination of education and experience may be substituted in lieu of degree. - Required.

• 3+ Years Collections experience in automobile collections. - Required.
• 1+ Years Late stage/recovery experience. - Required.

• Strong knowledge of collection policies and procedures and the Fair Debt Collection Practices Act (FDCPA) and applicable federal and state statutes.
• Demonstrates thorough understanding of the repossession/charge-off processes.
• Flexibility, adaptability, and acceptance of change in a dynamic financial environment.
• Strong verbal and written communication skills.
• Ability to perform basic arithmetic calculations.
• Accurate data entry, typing and ten-key skills.
• Strong customer experience skills.
• Ability to maintain poise under pressure.
• Ability to maintain confidentiality at all times.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.