AAA Relationship Manager (Commercial Equipment Vehicle Finance)

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The AAA Relationship Manager serves as the primary point of contact between Santander's Commercial Equipment Vehicle Finance (CEVF) group and AAA Clubs nationwide.  This role is responsible for strengthening strategic relationships, increasing program awareness, and driving loan originations through the AAA channel.

The position partners closely with a team of 10–13 Business Development Officers (BDOs) to generate leads, support sales efforts and ensure consistent execution of marketing, reporting and compliance initiatives. Success in this role requires strong relationship management, business development acumen and the ability to influence across a distributed network.

Key Responsibilities:

AAA Club Relationship Management

• Serve as the main relationship lead for all AAA Clubs, ensuring strong engagement and alignment with CEVF programs
• Drive AAA loan originations to achieve annual targets
• Deliver a minimum of 10 program presentations annually to AAA club personnel
• Ensure AAA clubs have current and accurate marketing and collateral materials
• Develop and implement loan promotions in partnership with AAA clubs, where appropriate
• Maintain accurate and up-to-date AAA club contact databases
• Support lead generation efforts by identifying opportunities within AAA clubs and routing prospects to BDOs
• Provide reporting and insights on AAA portfolio performance to the Relationship Manager/Market Director and appropriate AAA personnel
• Assist in budget planning and performance tracking for AAA-related initiatives
• Support administrative processes such as Withhold & Disburse program setup

Distributor & Customer Relationship Growth

• Partner with distributors to increase application submissions and overall production
• Collaborate with BDOs to convert AAA-generated leads into funded deals
• Conduct in-market visits, ride-alongs, and attend trade shows and industry events
• Promote CEVF programs to prospective customers and partners to expand pipeline
• Maintain accurate distributor and partner contact information
• Gather and share industry intelligence (rates, trends, competitive insights) with internal stakeholders
• Act as a brand ambassador for Santander/CEVF within the towing and AAA ecosystem

Team, Culture & Compliance

• Support Community Reinvestment Act (CRA) initiatives
• Ensure compliance with all Santander policies, regulatory requirements and training (e.g., SanLearn, SENT)
• Contribute to a collaborative, high-performance team culture
• Leverage tools, data, and technology (including AI where applicable) to improve efficiency and outcomes

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• Bachelor’s degree in Business, Finance, Marketing or related field (or equivalent experience)
• 3–7+ years of experience in relationship management, sales, or financial services
• Experience working with indirect channels, distributor networks, or AAA ecosystem (preferred)
• Strong presentation, communication, and influencing skills
• Proven ability to build and maintain external partnerships
• Advanced proficiency in Microsoft Excel (pivot tables, reporting, dashboards)
• Proficiency in PowerPoint and CRM tools
• Comfortable leveraging technology and AI tools to enhance productivity
• Ability to travel for meetings, AAA club visits, and industry events

Key Competencies:

• Relationship building and stakeholder management
• Business development and sales execution
• Strategic thinking and market awareness
• Cross-functional collaboration (especially with BDO sales team)
• Communication and presentation skills
• Organization and attention to detail
• Compliance and risk awareness

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

This is a fully remote position

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.