Specialist, Dealer Advocacy

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Specialist, Dealer Advocacy represents and advocates on behalf of the Dealer Client needs and issues cross-departmentally. The incumbent serves as a first point of contact for dealer client calls, requests and shares feedback with the team in the form of enhancements and ideas that would simplify and improve the Dealer Client relationship.

• Acts as a first point of contact for dealer client calls, requests and feedback.
• Documents and presents all dealer client information in a clear and concise manner.
• Advocates dealer client needs and issues cross-departmentally.
• Maintains a comprehensive working knowledge of any department that interacts or serves the dealer client including policies, procedures and systems.
• Builds cohesive resolutions between others to deliver efficient solutions.
• Engages with Dealers through various channels to re-establish value and commitment to services and Company.
• Assists with developing, documenting, and sustaining effective service processes within the department.
• Adheres to policies and procedures, code of ethics and all Federal, State and local laws.
• Researches and shares knowledge in trends and best practices as appropriate to the department.
• Creates a connection and develops rapport with dealer clients to provide outstanding, personalized service.
• Establishes and maintains relationships with clients and internal business partners.
• Shares and presents enhancements and ideas to team that would simplify and improve the Dealer Client relationship.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

• 0+ Years Servicing/Originations role or related experience. - Required.
• Demonstrates a broad understanding of Customer Service/Servicing best practices, identification, resolution and implementation. .
• Ability to adjust to new developments/changing circumstances.
• Ability to build and foster internal and external relationships.
• Ability to present information or solution in a clear and concise manner. .
• Ability to question, accurately identify a need and present an effective solution.
• Ability to adhere to policies, procedures, and instructions of management. .
• Ability to work effectively as a team member.
• Strong written and verbal communication skills.
• Strong time management and organizational skills. .
• Strong analytical and problem solving skills.
• Demonstrates ability to confirm and check for understanding of communication.
• Intermediate computer and data entry skills.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• 2+ Years Servicing/Originations role or related experience.

Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.