Sr. Representative, Process Fullfillment

It Starts With You:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Sr. Representative, Process Fulfillment is responsible for the administration and completion of all transactional account processing: including: Repair Claims, Total Loss Claims; and Title Releases. Additionally, the incumbent liaises with customers and third parties to resolve open issues in alignment to internal processes and external regulations.

• Handles transactional account processing, including: Repair Claims, Total Loss Claims; and Title Release requests.
• Organizes and completes work accurately and in accordance with established measures/deadlines.
• Reviews and approves all customer related refunds to ensure accurate accounting and compliance to policies and procedures.
• Liaises with customers and third parties to resolve open issues in alignment to internal processes and external regulations.
• Contacts account holders to request all associated documentation required for compliance, regulatory, and processing.
• Monitors accounts and initiates contact with customers or agencies on account updates.
• Initiates contact with customers or agencies through outbound calls in an effort to negotiate payments or to satisfy any deficiency balances.
• Makes recommendations to file lien holders’ claims or repossess to ensure all possible recovery efforts are evaluated.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High school diploma, GED: or equivalent work experience - Required

Qualifications:

• 0+ Years Financial Services Industry experience. - Preferred.
• 0+ Years Previous experience or background in automotive financial services. - Preferred.
• Demonstrates a sense of responsibility for one ' s work, e.g., proactive in identifying issues, prepared to address concerns/questions, makes recommendations.
• Intermediate to Advanced PC skills, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Flexibility, adaptability, and acceptance of change in a dynamic financial environment.
• Strong problem solving, planning, organizational and prioritization skills.
• Strong written and verbal communication skills.
• Strong analytical and problem solving skills.
• Strong time management and organizational skills. .
• Ability to work effectively as a team member.
• Ability to adhere to policies, procedures, and instructions of management. .
• Ability to handle multiple tasks simultaneously. .

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.