USA Manager, Auction & Inventory Management

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Manager, Auction & Inventory Management is responsible for the overall performance of the Lease-End Operations team. Responsibilities include managing domestic and offshore teams, overseeing Lease-End billing activities, operational reporting and controls, researching complex issues, identifying process gaps and resolutions, and partnering across the organization to support accurate and effective Lease-End servicing.

• Manages individual and team performance, including productivity, quality, coaching, development, and performance expectations.
• Oversees Lease-End billing activities and detailed operational reporting to identify discrepancies, trends, risks, and opportunities for improvement.
• Conducts research within SHAW and other systems to investigate complex account and process issues, including determining and calculating appropriate billing corrections, identifying root causes, and ensuring accurate resolution.
• Monitors control reporting, Key Risk Indicators (KRIs), exceptions, and operational metrics to identify risks and ensure appropriate follow-up.
• Conducts quality reviews and calibrations of associate work to ensure accuracy, consistency, and adherence to established procedures.
• Partners across the organization to resolve cross-functional issues and support accurate and effective Lease-End servicing.
• Leads domestic and offshore teams, ensuring alignment on procedures, service expectations, quality, and operational priorities.
• Facilitates team meetings, training, and one-on-one coaching sessions with direct reports.
• Ensures adherence to company policies, procedures, operational controls, and compliance requirements.
• Provides leadership with reporting and insights on team performance, operational trends, controls, risks, and areas requiring attention.
• Supports continuous improvement initiatives that strengthen operational effectiveness, controls, and the Lease-End customer experience.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

• 5+ years of auto finance, servicing, Lease-End, or related financial services experience – Required.
• 5+ Years Auto Finance industry experience. - Required.
• Demonstrated leadership capabilities, including the ability to coach, provide feedback, facilitate team discussions, and support associate development.
• Ability to effectively lead and engage domestic and offshore teams while promoting accountability, collaboration, and consistent performance.
• Strong analytical and problem-solving skills with the ability to research complex operational and billing issues, identify root causes, and determine appropriate resolutions.
• Strong attention to detail and ability to interpret account activity, itemized billing, operational reporting, and supporting documentation.
• Experience working with operational controls, Key Risk Indicators (KRIs), quality monitoring, or other risk and control reporting.
• Strong systems aptitude with the ability to navigate multiple systems and conduct detailed account and transaction-level research.
• Strong Microsoft Excel skills, including the ability to analyze and reconcile large data sets, create and interpret reports, and identify trends, discrepancies, and exceptions.
• Ability to identify process gaps, assess operational impacts, and partner with appropriate stakeholders to drive resolution and process improvements.
• Demonstrated ability to lead team meetings, training, calibrations, and coaching sessions.
• Excellent written and verbal communication skills with the ability to communicate complex issues clearly and effectively.
• Ability to manage and prioritize multiple responsibilities in a fast-paced operational environment.
• Ability to establish effective cross-functional partnerships and influence outcomes across the organization.
• Ability to exercise sound judgment, appropriately escalate risk and operational concerns, and maintain confidentiality.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.