Manager, Small Business and Consumer Operations

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:The Business Process Management role operates within the First Line of Defense and is accountable to assist the Retail Network drive effective and consistent business line execution against the Enterprise Risk Management Framework. Specifically provides the leadership and direction to the team that is responsible for the Quality Control reviews for Retail Network newly opened and/or maintenance accounts.Additionally, the team serves as the Control for first line AML CIP/CDD review and Sales Practice and is expected to adhere to a specified timeline for compliance. The Manager is a subject matter expert and assists with completion of business line risk initiatives, as assigned, such as risk assessments, KRI/KPI development and monitoring, and on-time remediation of issues. The candidate must be able to effectively partner with key stakeholders including Retail Network, Fraud and AML and prepare and present trending and results as needed.

• Manages a team of 15 who are responsible for executing the quality control reviews for Retail Network newly opened and/or maintenance accounts.Additionally, the team serves as the first line control for both CIP/CDD and Sales Practice risks.
• Ensures transparency of business results, finance and processes. Typically organizes a reporting system and tracks goals accomplishment, collect and process data and provides managers with all necessary company management data and information.
• Ensures the team functions on a daily basis, in a effective and efficient manner.
• Issue Identification, Management, and Risk Assessment – Conduct RCSA responsibilities including Process Mapping, Risk & Control Matrices, Inherent Risk Assessments, Internal Control testing and Heracles data/input.
• Internal Control Testing: Implement and maintain SOX and internal control testing and control effectiveness monitoring in the Business Line. Validate the adequacy of controls, escalate deficiencies as appropriate. Identify root causes of control deficiencies/weaknesses and take appropriate action to ensure Business Lines remediate and prevent recurrence.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

• 5+ Years Quality Control Team experience. - Required.
• 5+ Years Financial Services Industry experience highly desirable. - Required.
• 5+ Years Experience leading teams to effectively deliver business results while successfully balancing multiple priorities. - Required.
• Strong overall business acumen; industry knowledge, and knowledge of broader Santander Organization.
• Critical thinker with ability to apply business expertise and logic to multiple situations.
• Excellent problem solver and decision maker, with ability to provide creative solutions to solve complex problems. Applies independent judgment to resolve difficult issues.
• Superior analytical, problem-solving and organizational skills.
• Exceptional critical thinking, problem solving, decision-making, and influencing skills.
• Excellent organizational skills, attention to detail, personal ownership and drive towards results.
• Demonstrated ability to establish and enhance processes to improve business results.
• Proven ability to leverage technology in business operations.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.