USA Lead, Process Fulfillment-Titles

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Title Specialist Lead will serve as a team lead in a non-management capacity and will be responsible for regular reporting, meetings, assisting managers with work assignments, and identifying and escalating trends. They will ensure adherence to internal policy and procedures. The Lead manages the completion of select titles processes to ensure that the information is accurate. This person will act as a subject matter expert in multiple processes in order to support the managers and assist employees.

• Provides world-class customer service through daily interaction with both internal and external customers, automotive dealerships and third-party vendors.

• Supports our Dealer/Sales partners with escalations to address titling issues.

• Supports collaborative and engaging work environment.

• Utilizes creative methods to generate results, foster teamwork, boost morale, and participates in team/company related activities and events.

• Assist with team meetings, department recognition, and leadership calls.

• Executes work assignments based on established parameters and direction from leadership, utilizing reporting or available data.

• Provide updates to leadership team regarding, but not limited to: department performance, trends, gaps, reporting, training, development, etc.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).

• Intermediate to advanced typing and data entry processing skills.

• Ability to communicate effectively and professionally with internal and external customers.

• Ability to handle multiple tasks simultaneously.

• Excellent organizational and time management skills with strong attention to detail.

• Ability to educate customer on a service or product solution.

• Ability to respond to internal and external requests as needed.

• Ability to adhere to policies, procedures, and instructions of management.

• Demonstrates ability to cope with ambiguous and changing environments and remains calm under pressure.

• Takes initiative to present problems, concerns, questions and ideas.

•  Ability to effectively work within a team and/or individually effectively, ensuring deadlines are achieved.

• Frequently: Minimal physical effort such as sitting, standing, and walking.

• Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and tear down.

• Overtime work may be required based on business needs.

• Shifts and/or schedules may change, as dictated by management and business needs.

• Travel to other facilities may be required.

• May be required to sit and review information on a computer screen for long periods of time.

• May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.

• Onsite and remote required.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.