USA Manager, Process Fulfillment (205BO1)

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Manager, Process Fulfillment will develop and lead a team of associates responsible for the creation and management of Process Fulfillment activities. The Manager, Process Fulfillment will ensure all actions related to the department's responsibilities are delivered within the highest standards, identify and solution items at risk, support the business by facilitating partnership across the various business lines, and ensure that the decision making process is thoughtful and effective.

• Controls workflow management of day to day activities.
• Maintains all tracking necessary to efficiently and effectively manage the productivity of all resources.
• Assigns tasks to the team and ensures they are completed in a timely manner and proper evidence is retained.
• Develops a team that will ensure all associates in the department operate in a manner consistent with company values.
• Responsible for development and management of all direct reports in line with corporate objectives.
• Ensures associate have clear understanding of task and deliverables.
• Conducts regular audits of associate activities.
• Maintains a comprehensive working knowledge of all tools that are available to each associate, continually coaching and training associates.
• Facilitates meetings with business partners and support groups to build awareness of identified and potential issues impacting Operations.
• Corresponds with management across the various business lines to provide and / or obtain information as needed.
• Partners with Enterprise Policy Administration to ensure business policies, processes, standards, procedures, etc. are current and maintained within the appropriate system.
• Analyzes processes and develops workflow adjustments to improve best practices.
• Escalates issues or roadblocks, with solutions that may hinder target deliverable dates.
• Manages all departmental practices and procedures; ensures team alignment as all times.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

• 5+ Years Originations and Servicing within Financial Industry experience. - Required.
• Practical knowledge of Process Fulfillment best practices, identification, resolution and implementation. .
• Demonstrated leadership skills with the ability to motivate team members. .
• Ability to build relationships and trust with team members and customers.
• Ability to develop goals and consistently seek learning opportunities in order improve. .
• Ability to convey a sense or urgency and drive.
• Ability to make effective decision making on complex matters.
• Ability to multi-task and meet strict deadlines.
• Ability to lead, influence and direct peers, subordinates and management.
• Ability to interact with senior level management; experience interfacing with multiple levels of the organizational structure.
• Ability to analyze risk and design efficient control practices to minimize risk.
• Ability to adjust to new developments/changing circumstances.
• Excellent critical thinking skills with the ability to be adept in identifying and resolving complex customer service problems. .
• Excellent interpersonal, supervisory, and customer service skills required.
• Excellent written and verbal communication skills.
• Self-directed, self-motivated and demonstrated experience providing ideas and solutions to further business understanding.
• Superior analytical, problem solving and critical thinking skills.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.