USA Manager, Recovery and Reinstatement-Impounds (100% Remote Position)

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Manager, Recovery and Reinstatement reviews, monitors and directs process flows as it pertains to the Recovery and efforts and activities of an impounded collateral. The Manager ensures department strategies and processes, company policies and procedures, as well as State and Federal laws are followed on all portfolios.

• Serves as manager and mentor over the direct supervision of Recovery & Reinstatement associates providing guidance regarding organizational goals, objectives, policies and procedures, State and Federal laws and ensure performance standards are achieved and maintained.
• Partners with other departments and vendors to ensure protection and recovery of the collateral in efficient and timely manner. 
• Performs audit of accounts for accuracy and timeliness handling.
• Manages and coordinates the strategy of list management.
• Develops and trains all associates for understanding and implementation of all aspects of the job description.
• Promotes a professional, cooperative, and productive work environment for team members consistent with the Company's mission and values.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

• 5+ Years Auto Finance Industry experience. - Required.
• 0+ Years Management experience preferred. - Preferred.

• In-depth knowledge of invoicing processes including experience in financial services;.
• Advanced understanding of loss prevention and collection policies and procedures and be familiar with the Fair Debt Collection Practices Act (FDCPA).
• Excellent leadership and decision-making skills with the ability to lead, coach and motivate others.
• Strong communication skills to effectively communicate with all levels of the management and executive team.
• Ability to create an atmosphere where team members feel free to express concerns and suggestions while identifying opportunities to improve and align loss recovery initiatives.
• Ability to maintain confidentiality.
• Ability to multi-task and meet strict deadlines.
• Ability to lead, influence and direct peers, subordinates, and management.
• Ability to interact with senior level management; experience interfacing with multiple levels of the organizational structure.
• Ability to convey a sense or urgency and drive.
• Self-directed, self-motivated, and demonstrated experience providing ideas and solutions to further business understanding.
• Excellent organizational skills, attention to detail, personal ownership, and drive towards results.
• Demonstrated ability to establish and enhance processes to improve business results.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.