Sr. Specialist, Account Services

It Starts With You:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Sr. Specialist, Recovery and Reinstatement provides recovery efforts on charged-off accounts through repossession assignments, and reinstatement. The Lead, Recovery and Reinstatement leads Recovery and Reinstatement Associates to maximize operational potential and departmental performance.

• Leads Recovery & Reinstatement Associates to maximize operational potential and departmental performance.
• Serves as team lead, acting as a liaison between the manager and Recovery and Reinstatement specialists.
• Negotiates value and interest to adequately protect interest in collateral.
• Initiates repossession of collateral when located if the value of the unit warrants recovery.
• Initiates contact with customers or agencies in an effort to negotiate recovery of collateralized balances.
• Represents department on cross-functional project teams and ensures effective and timely completion of special projects as assigned.
• Responds to customer inquiries and resolves complex problems and issues.
• Handles incoming calls related to collateral recovery issues.
• Works with manager to ensure timely and accurate operations practices.
• Handles incoming calls related to uncollectible accounts and non-collateral overflow.
• Reviews, audits, and provides quality control oversight of recovery and reinstatement data to ensure the accuracy of information entered in the system.
• Responds to federal, state, and county lending subpoenas.
• Primary person to contact for Recovery and Reinstatement questions.
• Recommends settlements as circumstances warrant.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma, GED: or equivalent work experience - Required
• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

• 3+ Years Late Stage Recovery/Collections experience. - Required.
• 3+ Years Auto Finance industry experience. - Required.
• Demonstrated practical and theoretical knowledge of Collections procedures and best practices. .
• Excellent customer service skills. .
• Strong problem solving and critical thinking skills.
• Strong MS Office (Excel, PowerPoint, Word, Visio, and Outlook) skills. .
• Strong verbal and written communication skills. .
• Ability to build and foster internal relationships.
• Strong organizational and time management skills. .
• Ability to analyze risk and provide recommendations and/or resolutions to minimize risk.
• Ability to summarize, document, and communicate information in a clear and concise manner. .
• Ability to organize and prioritize multiple tasks to meet deadlines.
• Ability to work independently as well as collaboratively within a team environment.
• Ability to interpret, analyze and apply data/information.
• Ability to stay abreast of industry best practices, procedures, and techniques.
• Ability to change direction as project demand dictates.
• Ability to effectively and clearly communicate instructions to others, summarize and articulate issues, and document findings in a clear and concise manner. .

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.