Head of End User Technology

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Head of End User Technology is a critical role responsible for the strategy, delivery, and support of all employee-facing technology, including desktops, laptops, mobile devices, collaboration tools, and workplace applications and whole Office 365 environment. They ensure systems are secure, compliant with financial regulations, and resilient against cyber threats while enabling productivity across branches, offices, and remote environments. This includes IT support and engineering teams, managing vendor relationships, and driving transformation initiatives.

• Provide tactical oversight in the management of people and operational resources, ensuring successful delivery of services.
• Serves as escalation point for and communicates with cross functional teams, provides updates, and root cause analysis to executive management in support of the continuous improvement initiatives through quantitative metrics.
• Promotes a digital enterprise mindset by proactively engaging peers and business partners on new innovations and capabilities that provide tangible business value.
• Evaluates individual and team performance and provides opportunities for career development, teamwork and continual service improvement.
• Participate in the establishment of department goals and implement procedures and performance standards to achieve these goals.
• Identify opportunities and develop strategies to increase user satisfaction.
• Responsible for establishing a planning process for the review of performance and capacity of IT resources.
• Responsible for prioritizing and planning IT operations control activities.
• Oversees system administration functions such as installation, customization and maintenance of the operating system and system software products in support of business processing requirements.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

• 9+ Years Experience with client (PC) technologies and support services. - Required.
• Identifies opportunities and creates sound financial business cases based on technical knowledge and expertise and understanding of client needs.
• Possess deep domain expertise across a broad range of applications/products and adjacent systems / internal business systems.
• Experience setting business strategy within software development environment.
• Strong interpersonal skills and confident, articulate presentation skills.
• Detail oriented with exceptional organizational skills.
• Ability to work effectively on multiple projects under tight deadlines.
• Advanced working knowledge of MS Office Suite.
• Strong analytical thinking and problem-solving abilities.
• Leadership potential with strong relationship building skills.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.