Manager, Collections Team Management

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Manager, Collection Team Management monitors and directs all collection activities. The incumbent is responsible for the coaching, developing, training and motivation of Collection Associates with the objective of preventing and minimizing losses through monitoring calls for quality and adherence to the call model.

• Supervises, trains, and develops Business Operations Managers in collection skills and reporting competencies to maximize the potential of resolving delinquent accounts.
• Executes the vision and direction of the collection center in conjunction with the departmental vision set forth by Executive Management.
• Discusses and reviews collection activity regularly with staff to ensure consistent practices in accordance with all state and federal laws.
• Maintains delinquency and charge off levels.
• Interacts with leadership of other departments to maximize efficiency.
• Communicates with Management regularly regarding apparent trends.
• Continually evaluates and enhances workflow to implement best practices.
• Plans and organizes collection activity.
• Collects in accordance with all state and federal laws, and make effective use of Prime Time calling periods as established with Executive Management.
• Ensures maintenance of up-to-date online documentation for all accounts.
• Coordinates strategies to meet company objectives.
• Compiles and analyses statistical data relative to productivity.
• Develops and manages all direct reports in line with corporate objectives.
• Maintains a comprehensive working knowledge of all systems, policies and procedures.
• Administers disciplinary actions as required.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• 3+ Years Leadership and management skills, including training and mentoring skills to coach the staff. - Required.
• 5+ Years Experience in auto-finance; sub-prime experience. - Preferred.
• Superior industry/product knowledge.
• Excellent communication, negotiation, sales and closing skills a must.
• Excellent organizational and time management skills.
• Strong PC skills including Microsoft Office and Collection applications.
• Ability to maintain confidentiality.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.