Head of Trust and Fiduciary Services

It Starts With You:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

This position is responsible for the oversight of the Trust and Fiduciary Services offered to Webster Private Bank clients.  In addition to managing the Trust staff, the position is also responsible for revenue retention and growth through enhanced/expanded fiduciary offerings. 

Has company-wide responsibility for a single function or department-wide responsibility for multiple functions that are homogeneous in nature.  Will have multiple direct reports that may be managers, supervisors or high-level individual contributors.  Number of direct/indirect reports will be driven by the staffing needs of the function, however, in general the total direct/indirect reports should not exceed 15 with at least 3 direct reports that are each responsible for one of the multiple functions.  Products/services/deliverables of the department are provided in direct support of a specific business unit or the entire enterprise.

JOB FUNCTIONS/RESPONSIBILITIES:

• Serve as SME on fiduciary (trust and estate planning/administration) topics and industry trends.
• Adhere to a strong risk management culture as it pertains to oversight of the Fiduciary business.
• Manage and develop a group of trust and estate officers as well as support staff.
• Grow and retain recurring fee revenue in the fiduciary area through development of new product offerings and sale of fiduciary offerings to clients and prospects of Private Banking.
• Work with Private Bank leadership team members to fully integrate fiduciary products and services into the PB offerings to appropriate clients and prospects.
• Disseminate information on best practices in the fiduciary arena to internal Webster employees as well as clients, prospects, and centers of influence.
• Manage client relationships as required.
• Promote strong internal partnerships with multiple lines of business throughout the Bank to promote  Fiduciary services across the franchise.
• Develop and maintain policies and procedures in accordance with regulatory requirements.

EDUCATION, EXPERIENCE & SKILLS

• Bachelor’s degree required; Master’s degree or JD preferred.
• 20+ years of management experience, preferably leading a Trust/Fiduciary team.
• Excellent communication and interpersonal/relationship skills.
• CTFA and/or CFP preferred.
• Excellent communication, organization, and presentation skills.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.